Finally, the micro level refers to course offerings, such as curricula, course structure and design, assessment, learning outcomes, and method of delivery ( Kirkwood & Price, 2016 Ossiannilsson, 2012 Ossiannilsson et al., 2015). The meso level refers to the department or faculty, and the same issues need to be considered. The macro level refers to the entire institution, not only its strategy and mission but also its infrastructure, allocation of resources (costs and time), incentives, and support for students and staff. Hence, when deciding to enhance or review quality in e-learning in Higher Education selection of quality model or quality systems to use, will be influenced by the level and aim of the review ( Ossiannilsson et al., 2015). The three levels can in short be described as macro level meaning national/global general dimensions, meso level refers to institutional matters, and finally, micro level refers to the course/module as such. The facilitators were Ebba Ossiannilsson, EDEN EC, The Swedish Association for Distance Education, Sweden, Mark Nichols, EDEN EC, Open University, United Kingdom, and Airina Volungeviciene, EDEN President, Vytautas Magnus University, Lithuania.Īs the concept quality is complex and with a variety of stakeholders quality in e-learning can, according to Nordkvelle, Fossland & Nettleland (2013), be reviewed from three levels, e.g. The topic was also presented at a webinar (21st November 2017) hosted by the EDEN Special Interst Group (SIG ) on TEL and Quality Enhancement (QE). The EDEN Special Interst Group (SIG ) on TEL and Quality Enhancement (QE), had a workshop at the Annuaal EDEN Conference in Jönköping Sweden 13-16 June 2017, where TEL and quality isseus were diiscussed and facilitated in a workshop by Ebba Ossiannilsson,SE. QUALITY IS ALWAYS IN THE EYES OF THE BEHOLDER QUALITY IS ALWAYS TIME, CONTEXT, AND CULTURE DEPENDENT, AND Fifth, and last, or maybe even as a first issue: Fourth, the maturity level has to be taken into consideration.
Third, there are different approaches, as normbased versus processbased quality assurance and /or quality enhancement. Second, there are a huge variety of stakeholders whohave an interest in quality. First, quality has to be considered at different levels, i.e. Quality in TEL, can be discussed and measured from a vareity of perspectives and approaches. Quality in Technology Enabeld Learning (TEL) is more than ever a hot topic, not at least because of the transformation of learning and education in the digital era, and the move toward Open, Online, Flexible Learning and TEL (OOFAT).
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